3n4 FAQ – Your Questions Answered

No. Each person is allowed one account only. Creating multiple accounts — whether under the same details or different ones — is a violation of the 3n4 Terms and Conditions and will result in the permanent closure of all associated accounts, with balances forfeited. If you've lost access to your account, contact [email protected] to recover it instead of creating a new one.

KYC stands for Know Your Customer — it's a one-time identity verification process. You don't need to complete it to play games on 3n4, but it is required before you can process your first withdrawal. You'll need to submit a valid Philippine government-issued ID and a selfie for matching. The name on your ID must exactly match the name on your 3n4 account. KYC reviews typically take one to two business days.

Contact [email protected] with your registered mobile number or email address and your full name. Our team will verify your identity and help you regain access to your account. Never create a new account if you've lost your credentials — that's a policy violation.

Yes. Contact [email protected] to request a change to your registered mobile number or email. Our team will verify your identity before making any updates. Keep in mind that your registered mobile number is used for OTP verification on every withdrawal request, so it's important to keep it current.

All transactions on 3n4 — deposits, bets, wins, and withdrawals — are in Philippine Peso (PHP). There is no currency conversion on this platform. Your account balance is always displayed in PHP.

3n4 supports Philippine online banking, bank transfers via InstaPay and PESONet, and local e-wallets. All deposits are in PHP. Please note that credit card transactions and cryptocurrency are not accepted for gaming deposits on 3n4.

Most deposits via InstaPay and e-wallets are credited to your 3n4 account quickly, often within a few minutes. Bank transfers via PESONet may take longer depending on your bank's processing time. If your deposit has not appeared after a reasonable period, contact [email protected] with your transaction reference and our team will assist you.

Log in to your 3n4 account and navigate to the withdrawal section. Select your verified Philippine bank account or e-wallet as the destination, enter the amount in PHP, and confirm the withdrawal. You'll receive an OTP on your registered mobile number to authorise the request. KYC verification must be completed before your first withdrawal can be processed. For more information, see the Withdrawal page.

Withdrawal processing times vary depending on the method used. InstaPay transfers are typically faster. PESONet bank transfers may follow standard banking schedules. If you've completed KYC and your withdrawal has been pending longer than expected, contact [email protected] with your request details and our team will follow up.

Common reasons for a declined withdrawal include: KYC not yet completed, the name on your bank account or e-wallet not matching your 3n4 account name, an incorrect OTP entered, or insufficient balance after deducting any applicable conditions. Contact [email protected] if you need clarification on a declined request — our team can explain the specific reason and guide you through the resolution.

No. Withdrawals can only be sent to a Philippine bank account or e-wallet registered in the same name as your verified 3n4 account. This is a security requirement to protect players and prevent fraud. The KYC process confirms the match between your 3n4 account name and your payment method.

3n4 offers a wide variety of games including slots, live casino tables (baccarat, roulette, blackjack), eBingo, online poker, and a full sportsbook. You can browse everything from the Game Lobby. The Slots section has dedicated navigation for the full slot catalogue. Sports betting is available at Bet.

Yes. 3n4 is fully accessible on mobile browsers on both Android and iOS devices. You can also download the 3n4 app for a more streamlined mobile experience — visit the Download page to get the app. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, your account and game access travel with you.

Slot games on 3n4 use Random Number Generator (RNG) technology, which means each spin is independent and unpredictable. No system, strategy, or pattern can reliably predict or influence slot results. Live casino games are played with real dealers and real cards or equipment, adding another layer of transparency. Gaming on 3n4 is entertainment — no outcome is ever guaranteed.

The 3n4 sportsbook covers a wide range of sports popular in the Philippines and globally. You can bet on basketball (PBA and NBA), volleyball, boxing, esports, and football — including international leagues and tournaments. Live in-play betting is also available on selected matches. Visit the Bet page to see current markets and odds.

Winning bets are settled and credited to your PHP balance once the relevant event result is confirmed and the bet is officially settled. Settlement times depend on the sport and the specific event. For any questions about a bet that hasn't been settled after the result is final, contact [email protected] with your bet reference.

Yes. Your full transaction and bet history is available within your logged-in account. This includes all deposits, withdrawals, slot sessions, and settled sports bets in PHP. You can also visit the Wins page to see recent notable wins from players across the platform.

3n4 uses SSL/TLS encryption on all connections between your device and the platform, the same standard used by Philippine banks. Passwords are stored as cryptographic hashes — never in plain text. Every withdrawal requires OTP verification via your registered Philippine mobile number. KYC identity checks ensure withdrawals can only go to your verified payment method. Login activity is monitored for unusual access patterns.

No. 3n4 staff will never ask for your password under any circumstances. If anyone contacts you claiming to be from 3n4 and requests your password, do not provide it and report the contact to [email protected] immediately. Legitimate account recovery is handled by verifying your identity through your registered contact details — never by asking for your password directly.

Contact [email protected] immediately. Provide your registered mobile number or email address and describe what you've observed — for example, a login you don't recognise or a withdrawal you didn't initiate. Our team will review your account activity and take appropriate action to secure your account, including resetting access credentials and investigating any suspicious transactions.

3n4 offers session time reminders, cooling-off periods, and self-exclusion for players who need a break. All of these tools are available by contacting [email protected]. Self-exclusion deactivates your account for a chosen period — short-term or permanently. No gaming activity is possible during an active self-exclusion. For a full overview, visit the Responsible Gaming page.

The minimum age to register and play on 3n4 is 21 years old. This is strictly enforced through KYC identity verification. Any account found to belong to a person under 21 will be permanently closed and the balance forfeited. Do not register if you are under 21.

No. Gaming on 3n4 is entertainment — it is not a reliable or consistent source of income. No outcome is ever guaranteed, and no strategy can ensure a profit. Always treat your gaming budget as money you are comfortable losing entirely, and never use funds set aside for essential expenses like rent, food, or utilities. If gaming stops being fun, that's a signal to step back.